THE
REALLY RUBBISH INTERACTION (RRI) CHALLENGE
1. DESCRIPTION
Drink
vending machine
You
put in a pound coin to get the drink that you want after putting your money in
you realise there isn’t a drink that you want so you cancel and get your money
back but you get two 50p’s instead of your pound coin back.
WHERE IDENTIFIED, and
HOW OFTEN
Staples,
Solihull
Over
10 times.
This
has happened to me, other people that work there and customers.
WHY IT IS RUBBISH
Task
To
cancel getting a drink from the machine and getting your money back.
Conceptual
frameworks
Usability-in-life
Satisfaction
It
should work how the user would expect it to work. You should get your pound
back that you put in. The person using the machine gets annoyed as they don’t
get the pound back that they put in; they now have more change that they have
to carry around with them. The person using the machine is not satisfied with
machine as they haven’t got back what they expected.
WHY THE RRI (REALLY
RUBBISH INTERACTION) SLIPPED THROUGH THE NET
I
think they knew about the issue before the machine went out for the public to
use, but they decided that they want it to easier for them not the members of
the public. If they give out two 50p’s instead of giving them their pound back
then there are fewer amounts of coins for them to collect when they empty the machine.
WHAT'S THE SOLUTION?
To
make it do what the person using the machine would expect from the machine
instead of making it easier for the manufacturer it should be about making it
easier for user. So they need to change the design.
So
when you put in your pound coin you get your pound coin back when the
transaction has been cancelled.
2. DESCRIPTION
Computer
rooms in the EC building
If
you bring your own laptop to work on the labs and you haven’t got much battery
they is no plugs to the plug your laptop into, so that you can charge it.
WHERE IDENTIFIED, and
HOW OFTEN
EC
building, Coventry University
Every
time I’m in a computer lab
All
the students that bring their own laptops to work on.
WHY IT IS RUBBISH
Task
For
students to use their own laptops in the lab.
Conceptual
frameworks
Usability-in-life
Satisfaction
Students
should be able to use their own laptops and be able to charge if they need to.
Students get annoyed as most students prefer to work on their own laptops and
it isn't always possible for students to use their own laptops as they will
need to charge them at some point in the day when they are working on them for
a long time and it isn't possible when you’re in the computer labs.
WHY THE RRI (REALLY
RUBBISH INTERACTION) SLIPPED THROUGH THE NET
They
probably want more people to use the computers that are supplied for them
rather than them using their own laptops. They probably didn't amount for as
many students using their own laptops as there actually are.
WHAT'S THE SOLUTION?
To
add some power sockets to the computer rooms to allows people to be able to
plug their own laptops in so that people aren’t forced to use the uni computers
when they don’t want to and would prefer to work on the own laptop.
3. DESCRIPTION
The
windows in the EC building
The
windows in the EC building have to all the way open or closed there isn’t an in
between so the room is either really hot or really cold and nosey.
WHERE IDENTIFIED, and
HOW OFTEN
EC
building, Coventry University
Every
time I’m in the building (mostly in the computer labs)
Everyone
that’s the room.
Task
To
be able to open the window a little bit.
Conceptual
frameworks
Usability-in-life
Satisfaction
Mapping
Unless
it is summer you probably won’t need to have the windows completely open. To
have them open a little won’t cool the room down without making the room or the
students to cold. If you could open the windows little bit without having them
all the way open it would be better for the students as they wouldn't be
sitting there feeling cold and finding it hard to concentrate as it is normally
quite loud with the windows open if there is building work going on nearby. The controls are confusing
to use the buttons aren't clear on what buttons is what.
WHY THE RRI (REALLY
RUBBISH INTERACTION) SLIPPED THROUGH THE NET
They
were probably aware of this before the students came in to the building as it
is meant to have an ip address connected to each of the windows so when the
building or particular room gets a certain temperature the windows should open
the keep it rooms a certain temperature.
WHAT'S THE SOLUTION?
To
get the windows to work how they are designed to work.