Megablog

THE REALLY RUBBISH INTERACTION (RRI) CHALLENGE

1. DESCRIPTION

Drink vending machine

You put in a pound coin to get the drink that you want after putting your money in you realise there isn’t a drink that you want so you cancel and get your money back but you get two 50p’s instead of your pound coin back.   

WHERE IDENTIFIED, and HOW OFTEN

Staples, Solihull

Over 10 times.

This has happened to me, other people that work there and customers.

WHY IT IS RUBBISH

Task

To cancel getting a drink from the machine and getting your money back.

Conceptual frameworks

Usability-in-life

Satisfaction

It should work how the user would expect it to work. You should get your pound back that you put in. The person using the machine gets annoyed as they don’t get the pound back that they put in; they now have more change that they have to carry around with them. The person using the machine is not satisfied with machine as they haven’t got back what they expected.

WHY THE RRI (REALLY RUBBISH INTERACTION) SLIPPED THROUGH THE NET 

I think they knew about the issue before the machine went out for the public to use, but they decided that they want it to easier for them not the members of the public. If they give out two 50p’s instead of giving them their pound back then there are fewer amounts of coins for them to collect when they empty the machine.

WHAT'S THE SOLUTION?

To make it do what the person using the machine would expect from the machine instead of making it easier for the manufacturer it should be about making it easier for user. So they need to change the design.

So when you put in your pound coin you get your pound coin back when the transaction has been cancelled.

2. DESCRIPTION

Computer rooms in the EC building

If you bring your own laptop to work on the labs and you haven’t got much battery they is no plugs to the plug your laptop into, so that you can charge it.

WHERE IDENTIFIED, and HOW OFTEN

EC building, Coventry University

Every time I’m in a computer lab

All the students that bring their own laptops to work on.

WHY IT IS RUBBISH

Task

For students to use their own laptops in the lab.

Conceptual frameworks

Usability-in-life

Satisfaction

Students should be able to use their own laptops and be able to charge if they need to. Students get annoyed as most students prefer to work on their own laptops and it isn't always possible for students to use their own laptops as they will need to charge them at some point in the day when they are working on them for a long time and it isn't possible when you’re in the computer labs.

WHY THE RRI (REALLY RUBBISH INTERACTION) SLIPPED THROUGH THE NET 

They probably want more people to use the computers that are supplied for them rather than them using their own laptops. They probably didn't amount for as many students using their own laptops as there actually are.   

WHAT'S THE SOLUTION?

To add some power sockets to the computer rooms to allows people to be able to plug their own laptops in so that people aren’t forced to use the uni computers when they don’t want to and would prefer to work on the own laptop.

3. DESCRIPTION

The windows in the EC building

The windows in the EC building have to all the way open or closed there isn’t an in between so the room is either really hot or really cold and nosey.

WHERE IDENTIFIED, and HOW OFTEN

EC building, Coventry University

Every time I’m in the building (mostly in the computer labs)

Everyone that’s the room.

WHY IT IS RUBBISH

Task

To be able to open the window a little bit.

Conceptual frameworks

Usability-in-life

Satisfaction

Mapping

Unless it is summer you probably won’t need to have the windows completely open. To have them open a little won’t cool the room down without making the room or the students to cold. If you could open the windows little bit without having them all the way open it would be better for the students as they wouldn't be sitting there feeling cold and finding it hard to concentrate as it is normally quite loud with the windows open if there is building work  going on nearby. The controls are confusing to use the buttons aren't clear on what buttons is what.

WHY THE RRI (REALLY RUBBISH INTERACTION) SLIPPED THROUGH THE NET 

They were probably aware of this before the students came in to the building as it is meant to have an ip address connected to each of the windows so when the building or particular room gets a certain temperature the windows should open the keep it rooms a certain temperature.

WHAT'S THE SOLUTION?

To get the windows to work how they are designed to work.